EFFECTIVE AUGUST 19, 2020 UNTIL FURTHER NOTICE:
DUE TO HEALTH & SAFETY CONCERNS, THERE WILL BE NO RETURNS, EXCHANGES OR REFUNDS ONCE PRODUCT IS SHIPPED.
Return Policy (prior to August 19, 2020)
Our policy lasts 14 days from the date of delivery. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must have been purchased on the Grime STOPPERS® online store found at www.Grime-STOPPERS.com. Products purchased in a store or on another online store, must be returned through the same merchant.
To be eligible for a return or exchange, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be eligible for a refund, unfortunately sale items cannot be refunded.
We do not accept exchanges. We only replace items if they are defective or damaged.
Any item not in its original condition or is damaged for reasons not due to our error or that is returned more than 14 days after delivery date is not eligible for a return or exchange.
Should you request a refund or exchange because the product arrived damaged you must notify customer service at customerservice@Grime-STOPPERS.com or 440-878-1199 (M-F, 9am-4pm EST) within 3 business days of receiving the product. Take photographs of both the damaged product(s) and shipping box, if applicable. Photos may be requested by a Customer Service representative in order to process your request.
If your return request is eligible for an exchange or refund, Customer Service will email you return instructions, including a RMA# (Return Merchandise Authorization Number) and Return Shipping Label.
To complete your return, we require that you follow our return procedures. (See Returns)
You must have a RMA#, Return Merchandise Authorization Number and Return Shipping Label, in order to have an eligible refund or exchange. Unfortunately, products returned and shipped back to Grime STOPPERS® without RMA Numbers and Return Label will not be eligible for a refund or exchange. Return and eligible exchange requests with RMA Numbers and Return Shipping Labels must use the following Return Instructions:
RMA Numbers and Return Shipping Labels are distributed by Customer Service in an email if the return or exchange request has been authorized. To place a request for a return or exchange:
If your request is approved, you will receive an email that will include a RMA Number (Return Merchandise Authorization Number), Link to Print your Return Shipping Label and shipping instructions. You must ship your package within 7 days of receiving the RMA email.
Place your product and original packing slip into a box. Use the original shipping box and fillers if it is not damaged. Securely close the box with shipping tape. Peel off any existing shipping labels on the box and secure the new, Return Shipping Label to the top of the box. Drop the box off at a location for the carrier listed in the RMA email.
c/o Returns / RMA#
19449 Progress Drive
Strongsville, OH 44149
Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping cost will be deducted from your refund. Shipping cost for returns and exchanges is paid by the customer.
If you are shipping an item over $75, you should consider using a shipping service that you can track and/or purchase shipping insurance. We don’t guarantee that we will receive your returned item(s).
Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund or exchange will be processed. A credit for approved refunds will automatically be applied to your credit card.
Late or Missing Refunds (if applicable):
If you have not received a refund on your credit card statement, contact your credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@Grime-STOPPERS.com or at 440-878-1199 (M-F, (9am-4pm EST).